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Truecaller Found Signing Up Users for Its Payments Service Without Permission in India

Truecaller on Tuesday found itself in the middle of a storm after multiple users took to social media to blame the app for trying to sign them up for its UPI-powered payments service, called Truecaller Pay, without their permission. The first reports of Truecaller’s unauthorised registrations started popping up on Twitter this morning and soon the users were also voicing their concerns in the reviews section on the app’s Google Play Store listing. The company blamed a bug in the latest version of its app for unauthorised attempts for UPI registration in a statement.

“We have discovered a bug in the latest update of Truecaller that affected the payments feature, which automatically triggered a registration post updating to the version,” Truecaller said. “This was a bug and we have discontinued this version of the app so no other users will be affected. We’re sorry about this version not passing our quality standards. We’ve taken quick steps to fix the issue, and already rolled out a fix in a new version. For the users already affected, the new version with the fix will be available shortly, however, in the meanwhile they can choose to manually deregister through the overflow menu in the app.”

Tagging Truecaller and its executives, several Twitter users earlier today revealed how they found text messages in their phone showing Truecaller had tried to register their bank accounts for its payments service. Since the complete setup requires manual input of UPI PIN and other details, the registration would not have completed for anyone. Still finding messages like “Your registration for UPI app has started. If it was not you, report now to your bank” in your inbox is enough to make people nervous.

According to the company, Truecaller version number 10.41.6 for Android, which was released on July 24, caused the automatic registrations. The company has stopped the rollout of version 10.41.6 and has published a new version in the Google Play Store with a fix that will reach the users shortly.

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